All of our merchandise is housed at our warehouse which means that anything you order from our website is in stock and ready to ship. All of the available styles, colors and sizes are displayed and ready to order. If there is a particular size that you are seeking that may be temporarily out of stock please allow 24-48 business hours for the sizes to be replenished.
We are currently an online based retailer and we work day and night responding to your emails, processing your orders and add new products to our site. You can contact us by filling out the form on our Contact page. We will try our absolute best to respond as promptly as possible.
If you are a local customer and would like to pick-up your order please keep in mind we ship our items from the warehouse and cannot permit individuals to access such establishments without the proper documents so all orders has to be shipped out regardless if you’re in Miami or California.
Yes, we will guarantee the quality of all of our products. All items are thoroughly inspected before they are shipped to ensure the quality meets our standards and there are no defaults or defects. If you receive an item that is defective or damaged please contact us immediately. We will replace the product/s free of charge and TrueDazzle pays the return shipping.
Once you have submitted your order, you should receive a confirmation email within 24 hours of the purchase indicating that the transaction was successful. If you have not received an email within this time window please contact us to ensure that we have received your order.
Payments can be denied due to several different reasons. If you have submitted the accurate card information and your payment was rejected, please contact your financial institution so that they may troubleshoot your card.
We understand that sometimes you can change your mind about a purchase for various reasons so we have made cancellations quick and convenient. Keep in mind that orders may only be cancelled 24 hours after the purchase has been accepted. Once that time has elapsed, you must contact us if you would like to cancel. You cannot cancel an order that has already been shipped or if payment has cleared your bank.
You can order any one of our products as a gift. After the order has been placed please send us a message indicating that this is to be shipped as a gift and we will not include a payment invoice. We will add a special surprise for the gift recipient to make their order even more outstanding.
Delivery typically takes 3-5 business days, after payment has been accepted. We will send a notification via the registered email when your order has been dispatched so that you can track your order every step of the way.
Once your order has been shipped you will receive an email notifying you that your package is on the way. A unique tracking number will be provided and you will be able to track your order. USPS, UPS, FEDEX. DHL.
International shipping is currently available in the following countries: Australia, Bahamas, Canada, Mexico, St.Lucia and the United Kingdom. Additional shipping charges will apply. Please contact us prior to placing your order for details.
Returns are only accepted under special circumstances. If you would like to return your order for any reason please contact us so that we may determine if your item is eligible to be returned and so that we may advise you of how to process the return. We will only accept returns on items that are unworn. You may request a refunds or a replacement of the item, an exchange will be offered only within 14 days after the item has been delivered.
There is a 14 day return policy to return all items. If for any reason items were not returned or requested a return within 14 days after the item was delivered then we cannot do a return, exchange or refund.